TY  - BOOK
AU  - Lewis,Ralph G.
TI  - Total quality in higher education : 
SN  - 9780963403070
U1  - 378.1 
PY  - 1994///
CY  - Florida
PB  - St.Lucia Press
KW  - Education-Higher education
N1  - 1.Why total quality?                 2.Overview of total quality                          3.The house of quality
ER  -