TY  - BOOK
AU  - Lewis, Ralph G.
TI  - Total quality in higher education
SN  - 0963403079 (hbk)
U1  - 378.1 
PY  - 1994///
CY  - Florida
PB  - St. Lucia Press
KW  - Education-Higher education
N1  - why total quality?;
overview of total quality;
the house of quality;
strategy management;
process management;
project management and team management;
individual management and task management;
implementation: the transforming process;
ISO 9000 in training and education: a view to the future

ER  -