TY  - BOOK
AU  - Porter,Les
TI  - Assessing business excellence : 
SN  - 9780750624794
U1  - 658.4013 
PY  - 1996///
CY  - Oxford
PB  - Butterworth Heinemann
KW  - Technology-Total Quality Management
N1  - 1.	Business excellence and total quality 
2.	The ISO9000 quality system
3.	The Deming prize 
4.	The Malcolm baldrige national quality award
5.	The bench marketing awards
6.	The European quality award
7.	The key steps in self-assessment 
8.	Approaches to self-assessment 
9.	The experience of some rule model organization 


ER  -