TY  - BOOK
AU  - Evans,James R.
TI  - Total quality : : Management,organization and strategy
SN  - 9780324178715
U1  - 658.4013 
PY  - 2003///
CY  - Australia
PB  - Thomson
KW  - Technology-Management
N1  - 1.	P1: Introduction to total quality 
2.	Introduction to total quality in organizations
3.	Approaches to total quality 
4.	Total quality tools and statistical thinking 
5.	P2: Total quality and organization theory 
6.	Quality in customer-supplier relationships 
7.	Designing organizations for quality 
8.	Total quality and organizational change 
9.	P3: Total quality and organizational behavior 
10.	Quality teamwork 
11.	Empowerment and motivation 
12.	Quality leadership 
13.	P4: Total quality and strategic management 
14.	Total quality and competitive advantage 
15.	Strategic planning and total quality implementation

ER  -