Total quality : Management,organization and strategy
/ Evans,James R.
- 3rd ed.
- Australia Thomson 2003
- 399 p
1. P1: Introduction to total quality 2. Introduction to total quality in organizations 3. Approaches to total quality 4. Total quality tools and statistical thinking 5. P2: Total quality and organization theory 6. Quality in customer-supplier relationships 7. Designing organizations for quality 8. Total quality and organizational change 9. P3: Total quality and organizational behavior 10. Quality teamwork 11. Empowerment and motivation 12. Quality leadership 13. P4: Total quality and strategic management 14. Total quality and competitive advantage 15. Strategic planning and total quality implementation