Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross ; with contributions by Susan Perry. 
 - 3rd ed. 
 - Boca Raton, Fla. :  St. Lucie Press,  1999 
 - xv, 550 p. :  ill. ;  23 cm. 
<br/><br/>Introduction to total quality management --<br/>Leadership --<br/>Information and analysis --<br/>Strategic planning --<br/>Human resource focus --<br/>Process management --<br/>Customer and market focus --<br/>Benchmarking --<br/>Organizing for total quality management --<br/>Productivity, quality, and reengineering --<br/>The cost of quality --<br/>ISO 9000 and ISO 14000: universal standards of quality --<br/>Theory of constraints --<br/>Varifilm case study. 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>157444266X 9781574442663 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / R7331