TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management : : Text,cases and readings
U1  - 658.4013 
KW  - Technology-Management
N1  - 1.	Introduction to total quality management 
2.	Leadership for TQM 
3.	Information analysis and information technology 
4.	Strategic quality planning 
5.	Human resource development and management 
6.	Management of process quality 
7.	Customer focus and satisfaction 
8.	Benchmarking 
9.	Organizing for total quality management: Structure and teams 
10.	Productivity, quality and reengineering 
11.	The cost of quality 
12.	ISO 9000: Universal standards of quality 
13.	1993 varifilm case study

ER  -