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9781423903215
PK-IsLIS
005.446
C2399
Carswell, Ron
MCDST guide to supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system
/ Ron Carswell
USA :
Course Technology, Cegage Learning,
2009
xxii, 642 p.
Microsoft Windows (Computer file)
Electronic data processing personnel--Certification
Computer technicians--Certification
BK
introduction to supporting users;
overview of Microsoft user applications;
resolve issues related to operating system customization;
configure user-related issues;
configure and troubleshoot internet explorer and outlook express;
installing office 2003;
configuring and troubleshooting operating system features;
resolving issues related to office application usage;
configure, customize, and migrate to outlook;
configure and troubleshoot devices and connectivity;
resolve folder and file issues;
configure application security;
manage office application updates and upgrades
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