TY - BOOK AU - Andrews,Jean TI - A+ guide to software : : managing, maintaining, and troubleshooting / SN - 9780619213268 U1 - 005.1 PY - 2004/// CY - Australia, United States PB - Thomson Course Technology KW - Electronic data processing personnel KW - Certification KW - Computer software KW - Examinations KW - Computer technicians N1 - Includes index; Chapter 1. Introducing and comparing operating systems ; Chapter 2. How an os works with hardware and other software ; Chapter 3. Understanding the boot process and command line ; Chapter 4. Supporting windows 9x ; Chapter 5. Understanding and installing windows 2000 and windows nt ; Chapter 6. Managing and troubleshooting windows 2000 ; Chapter 7. Installing and using windows xp professional ; Chapter 8. Managing and supporting windows xp ; Chapter 9. Managing memory ; Chapter 10. Supporting hard drives ; Chapter 11. Windows on a network ; Chapter 12. Windows on the internet ; Chapter 13. Printers, the mac os, and linux ; Appendix a. Error messages and their meanings ; Appendix b. Ascii character set and ansi.sys ; Appendix c: the hexadecimal number system and memory addressing ; Appendix d. Fat details ; Appendix e: the professional pc technician ER -