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Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre; et al

By: Material type: TextTextPublication details: Pearson Education, Tamil Nadu : 2019Edition: 5th edDescription: xxi, 622 pISBN:
  • 9789353066314 (pbk)
Subject(s): DDC classification:
  • 658.4013 B5618
Contents:
Preface -- Part 1: Principles And Practices -- 1: Introduction -- 2: Leadership -- 3: Customer Satisfaction -- 4: Employee involvement -- 5: Continuous process improvement -- 6: Supplier partnership -- 7: Performance measures -- Part 2: Tools And Techniques -- 8: Benchmarking -- 9: Information Technology -- 10: Quality management systems -- 11: Environmental and occupational health and safety management system -- 12: Quality function deployment -- 13: Quality by design -- 14: Failure mode and effect analysis -- 15: Products liability -- 16: Total productive maintenance -- 17: Management tools -- 18: Statistical process control -- 19: Experimental design -- 20: Taguchi's quality engineering --
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books UE-Central Library 658.4013 B5618 (Browse shelf(Opens below)) c. 1 Available T12819
Books Books UE-Central Library 658.4013 B5618 (Browse shelf(Opens below)) c. 2 Available T12820

Preface --
Part 1: Principles And Practices --
1: Introduction --
2: Leadership --
3: Customer Satisfaction --
4: Employee involvement --
5: Continuous process improvement --
6: Supplier partnership --
7: Performance measures --
Part 2: Tools And Techniques --
8: Benchmarking --
9: Information Technology --
10: Quality management systems --
11: Environmental and occupational health and safety management system --
12: Quality function deployment --
13: Quality by design --
14: Failure mode and effect analysis --
15: Products liability --
16: Total productive maintenance --
17: Management tools --
18: Statistical process control --
19: Experimental design --
20: Taguchi's quality engineering --

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