Total quality management : Text,cases and readings / Ross,Joel E.
Material type:
TextEdition: 2nd edDescription: 465 pSubject(s): DDC classification: - 658.4013 R7331
Contents:
1. Introduction to total quality management
2. Leadership for TQM
3. Information analysis and information technology
4. Strategic quality planning
5. Human resource development and management
6. Management of process quality
7. Customer focus and satisfaction
8. Benchmarking
9. Organizing for total quality management: Structure and teams
10. Productivity, quality and reengineering
11. The cost of quality
12. ISO 9000: Universal standards of quality
13. 1993 varifilm case study
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
UE-Central Library | 658.4013 R7331 (Browse shelf(Opens below)) | Available | T10767 |
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| 658.4013 Ev151 Total quality : | 658.4013 G337 Developing new products with TQM : | 658.4013 P8331 Assessing business excellence : | 658.4013 R7331 Total quality management : | 658.402 V491 Organisational behaviour | 658.402 V491 Organisational behaviour | 658.402 V491 Organisational behaviour |
1. Introduction to total quality management
2. Leadership for TQM
3. Information analysis and information technology
4. Strategic quality planning
5. Human resource development and management
6. Management of process quality
7. Customer focus and satisfaction
8. Benchmarking
9. Organizing for total quality management: Structure and teams
10. Productivity, quality and reengineering
11. The cost of quality
12. ISO 9000: Universal standards of quality
13. 1993 varifilm case study
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