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Total quality management /

Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - New Dehli : Pearson, 2007 - 652 p.

includes appendix, references and index

1. Principles and practices,
2. Tools and techniques,

ISBN: 9788177584127

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.4/013 / B5618

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Total quality management /